01. Edit orders

The "Edit Orders" feature allows users to modify orders that were previously created. This may include changes to items, quantities, prices, or other details related to the invoice. This feature is helpful for updating or correcting information to ensure accuracy and alignment with customer requirements.

Steps to Edit Orders

Step 1: Sign in to your POS → Click on Order-Ticket.

Step 2: Select the order you want to edit → The order details will appear.

Step 3: Click the “+ Adjust” button at the bottom-left corner of the order → Navigate to the “Place Order” screen.

A. Edit Customer Information

Click the Guest icon at the top-right corner → The customer information screen will appear, showing fields like:

• Name
• Phone number
• Email
• Number of guests
• Notes, etc.

→ Enter the updated information.

→ Click “OK” to save the changes.

B. Edit Serving Method

Click the Store icon at the top-right corner → A menu will appear with the following options under Deliver to:

• Pick up at counter
• Select table
• Deliver to

→ Choose a serving method.

→ Click “OK” to save the changes.

C. Edit Items

1. Adjust Item Quantity

• Tap on the item → The item edit screen will appear.
• To increase the amount, click the “+” button.
• To decrease the amount, click the “–” button.

2. Cancel an Item

• Tap on the item → The item edit screen will appear.
• Click the Trash icon to remove the item.
• Canceled items will be marked with a strikethrough.

3. Add New Items to the Order

• Tap the item you want to add → Select options → Click “Add” to include it in the order.
• Click “PLACE ORDER” to update the order.

→  Once the edits are complete, the updated order will move to the “Serving” tab.

D. Edit Surcharge / Discount / Delivery Fee

1. Add a New Surcharge / Discount / Delivery Fee

• Click the “+ Add” button → Navigate to the add-new screen.
• Select the type you want to add, then enter the value (USD or %).
• Click “OK” to confirm.

2. Remove an Existing Surcharge / Discount / Delivery Fee

• Click the Delete icon for the applicable charge.
• Click “OK” to confirm the removal.

 


02. Cancel orders

Step 1: After signing in to your POS → Click Order-Ticket.

Step 2: Select the order you want to cancel → The order details will be displayed.

Step 3: Click the “Cancel Order” button at the bottom of the order → Click “OK” to confirm cancellation.

→ Once canceled, the order will move to the Cancelled tab.

Note:
Automatically close the bill and order slip after cancellation (if no additional charge or refund is required). ⇐ If this function is enabled (in the settings), canceled orders will be automatically moved to the Invoice section instead of remaining in the Cancelled tab of Order-Ticket.